Return Policy
Are you unhappy with a product? Please email us at hello@yayparty.ca and share your experience. We will do our best to turn around the experience.
Apparel
Each of our apparel products are printed-on-demand. We are unable to provide exchanges, refunds and returns once your order has been fulfilled. If your apparel order arrives to you damaged, defective or broken, please contact us and attach photos of the order within three business days of receiving the order.
Returns
We have a 7-day return policy on any products that are defective and damaged, you have 7 days after receiving your item to request a return or exchange. Please inspect your order once you receive it. If an item in your order is defective, damaged or you received the wrong item. Please contact us immediately at hello@yayparty.ca with the subject [Order# Return&Refund request]. We will issue you a R&R Application form to be completed with the required details. Once completed please return it to us for processing.
We will evaluate the issue and do everything we can to make it right.
Your item must be in the same condition that you received it, unused, unopened, with tags, and in its original packaging. You will also need the receipt of purchase. If your request is accepted, we’ll send instructions on how and where to send your package. We recommend all returns are shipped back with a tracing/tracking method. Return postage is not covered by YAY Party.
Items sent back to us without first requesting a return will not be accepted. We must receive your returned product within 21 days of the original purchase date. Items with packaging opened, or on sale, or discontinued, or outside of the Refund/Return Policy time frame are not accepted and will not be refunded.
Exchanges (If applicable)
To ensure you receive the item you desire, please follow the return process (noted above), and once the return is accepted, make a separate purchase for a new item.
To ensure you receive the item you desire, please follow the return process (noted above), and once the return is accepted, make a separate purchase for a new item.
Cancellations (If applicable)
All balloon orders must be cancelled 7 days prior to your pickup/delivery date.
All balloon orders must be cancelled 7 days prior to your pickup/delivery date.
Refunds
We must receive your returned product within 21 days of the original purchase date. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We must receive your returned product within 21 days of the original purchase date. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that shipping and delivery fees are not refundable.
The following items are considered FINAL SALE and are considered non-returnable items.
- Apparel
- Bespoke custom products (special orders and personalized items)
- Items on sale
- Seasonal, holiday and Limited edition products
- Perishable items (such as food, beverages, flowers, plants)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, and gases
- Tickets purchased to workshops, seminars events are non-refundable. We do provide an option to transfer the ticket to a friend.
- Opened packaged
- Balloons and balloon accessories
- Promotional items and giveaways
For more information about our Return & Refund Policy, and if you have questions or concerns about a specific item, please contact us by e-mail at hello@yayparty.ca with the subject [Re: Return&Refund Policy Inquiry]