FREE SHIPPING for all orders over $125. FREE Local Next-Day delivery in the Region of Waterloo on orders over $60+.
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Shipping Policy

Our team at Yay Party takes attention to detail and care when we prepare and package your orders. We package and ship all our orders from Waterloo, Ontario.

Tracking
Once we receive your orders, you will receive a confirmation email with your details, receipt and tracking information.

Processing/Fulfilment Times
We strive to process/fulfil online orders within 1 to 3 business days, unless otherwise stated and if you have ordered a custom and bespoke item, which are made-to-order and may take longer to produce. Please see product details for shipping information. 

Shipping Areas
At this time, we only ship within Canada and are unable to provide international shipping. Please note that we do not deliver to P.O.Box locations.

Shipping/Delivery Pricing/Times
Our shipping prices and times vary and are based on the weight of your order, your delivery location and the shipping carrier you select at checkout. Delays by the shipping carrier are unfortunately out of our control. We are unable to guarantee exact shipping times. Please note that shipping times are based on business days and do not include weekends and holidays. 
We ship via Canada Post and offer the following options: 

  1. Local Pickup at our Boutique- FREE 
  2. Standard Shipping (2-7 business days). $15
  3. FREE Shipping on orders over $150

*Pickup hours are between Tuesday-Friday 11am-4pm. and Saturday 10am-2pm

If you need your order delivered on a specific date/time, contact our team at hello@yayparty.ca with your order # as the subject and we will do our best to provide you with a delivery window that meets your timeframe.

Missing Order
If your order has not arrived, please contact us at hello@yayparty.ca and we will do our best to assist you. Sometimes, delays can occur due to inclement weather and/or peak holiday seasons. This may result in longer than usual delivery times.  
  
If you have any questions about our Shipping Policy, please contact us by e-mail at hello@yayparty.ca with the subject [Re: Shipping Policy]

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